TIP COMMUNICATIONS - About TIP Communications

Does Your Business Need Telemarketing?

Are your sales reps excited about the quality of their leads?
Are your sales goals being met weekly? Monthly? Annually?

The Mission statement of TIP Communications is to provide a complete, rich set of marketing and sales support services and computer systems. We are a nationally focused marketing firm specializing in (but not limited to!) all manner of marketing programs, telemarketing software and outsourced customer service and telemarketing. Whether you want to outsource your telemarketing needs, replace existing or add new sales database software (TIPBASE is guaranteed to run many times faster than Goldmine and similar competitors!), create a web presence, enhance your present telemarketing department with top-drawer training, or get to know your market better by utilizing market research, TIP Communications can help. Our services include:

Sales and telemarketing software

outbound proactive business to business/consumer telemarketing and B2B appointment-setting

inbound toll-free response campaigns

corporate consulting

market research

list procurement and qualification

database management, import/export, and programming

World-wide web setup, from choosing an inexpensive but reliable host to final site design

graphic arts

telemarketing program testing/training

module development to enhance telemarketing presentations and effectiveness

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How We Can Help

Are you trying to manage an existing customer database or looking for great ideas and an affordable way to get sales soaring for your new company?
Have your marketing methods paid for themselves over and over?

Is it time to add an easy-to-use computer system for your sales effort?

TIP COMMUNICATIONS has the experience, the facilities, and the people to provide your organization with integrated marketing programs of exceptional quality. Our ability to understand and supplement our client’s overall marketing objectives is one of our many strengths. Award-winning teleservice programs by TIP COMMUNICATIONS provide the link for our client’s success.

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How We Use Technology To Keep Your Outside Salespeople Updated

Do your outside sales people have a backup plan to obtain client information while on the road?
Do your outside sales people have full accountability?

By becoming a client of TIP COMMUNICATIONS, you and your outside sales reps can have ready access to critical appointment information via the World-Wide Web.

Salespeople can log in and view all information on appointments set by phone representatives of TIP COMMUNICATIONS

Individual outside sales reps can view client contact history, as well as all relevant contact information, just by logging in to our simple interface. Lost an important phone number in the car? Simply use your wireless web access device and it's right there!

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MORE ON TELEMARKETING: OUR PHILOSOPHY

Are all of your customers repeat customers?
Do you have better telephone prospecting and follow-up than your biggest competitor?

Our philosophy is that every call will be a positive representation of your company so that future calls to your clients will be welcomed. We give equal importance to each of these functions to insure that quality is our first and foremost goal.

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OUR REPRESENTATIVES

Our representatives attend on-going training in customer service, selling, and marketing skills. For individual programs, our training is product/service unique and provides our representatives with the knowledge needed to conduct your program. Clients are encouraged to be involved in the initial training as well as continuing education.
TIP COMMUNICATIONS' corporate communication representatives are among the most professional in our industry. They are recruited from a variety of backgrounds including education and the general business community. We maintain a positive team spirit within the facility.
TIP’S representatives are monitored in one of three ways to assure quality calling on behalf of our clients:

Live monitoring where the presentation to the prospective client by a TIP representative can be heard.

Floor monitoring, by the call center manager and supervisors

Taped calls for verification and/or continued training opportunities.

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CALL CENTER ENVIRONMENT

TIP COMMUNICATIONS MARKETING SERVICES’ facilities create a productive and pleasant environment, which fosters excellent results. We offer our clients access to a “state of the art” facility. Additionally, we maintain a positive team spirit within the facility.

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QUALITY CONTROL

In an effort to provide TIP’S clients the highest level of customer service, a quality control/monitoring program is ongoing.
Our quality control system is a major strength within our organization. It consists of the right mix of training, call-monitoring, and consistent reinforcement of proper skills.
TIP COMMUNICATIONS‘ training department operates independently from the operations department. We give equal importance to each of these departments because quality is just as important as operations. Because of this balance, our clients receive total quality.

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TIP COMMUNICATIONS has developed its own legacy software for business to business as well as business to consumer campaigns. Customers can utilize the company web site at http://www.tipcommunications.com to track their schedules and appointments. TIP COMMUNICATIONS can also perform data analysis for customers to aid in their results.

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TIP Communications - 368 High St. - Hampton, NH - 03842

603-929-9969 FAX: 603-601-2216

EMAIL TIP COMMUNICATIONS